GOVERNANCE
OCT 11, 2026 · BY H.B. HAYES
The Desk — 03
Your customers' AI agents are getting a key to your support desk. Two more stories that change your support queue this month.
DISCOVER
The desk.
Writing on AI governance, safety, and the practice of deciding what to hand a model. Written here, not aggregated. Independent by design.
GOVERNANCE
OCT 05, 2026 · BY H.B. HAYES
The Desk — 02
California made “talk to a person” the law. Four more stories that change your support queue this month.
GOVERNANCE
SEP 28, 2026 · BY H.B. HAYES
The Desk — 01
Five stories that change what you'd do in your support queue this month.
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