Freshdesk, Intercom, and Slack

Intake now reads Freshdesk and Intercom, alongside Zendesk, Kustomer, and Jira Service Management. Slack notices tell a channel when something on the Record changes.

Copious now reads five helpdesks: Zendesk, Kustomer, Jira Service Management, Freshdesk, and Intercom. Anything else works through a CSV export.

The boundary is the same for all five. Intake reads the shape of your queue: the field that sorts your tickets, volumes, handoffs, timestamps, and channel. It never reads ticket text. Freshdesk and Intercom send subjects and messages with every ticket anyway, so Copious drops that text the moment it arrives, before anything is stored or logged.

Slack notices post to one channel when a ruling is filed, when one needs re-verifying, and when a queue read finishes or fails. Nothing from your queue goes in them. Paste a Slack webhook in Settings and send a test.