Ticket reading, off by default

We said we'd never read tickets. Testers told us rulings need them. Here's what changed, and what didn't.

When an owner turns ticket reading on, Copious reads a redacted sample of up to 50 closed tickets from one ticket type, and only that one.

Ticket text is never stored; the ruling keeps the ticket IDs, the count and the dates.

The owner files every ruling; the model only suggests.

Reviews run on Gemini 3.1 Pro, named on capability and paid at list price.