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    The Arsenal

    Equipment, not inspiration.

    The same playbooks, templates, and frameworks we deploy with clients paying $75K+. Stripped down. Priced for operators.

    Most Popular
    Map. Match. Build. Multiply. — Copious Workbook No. 03 cover artwork on a deep navy field
    Playbook$79

    Map, Match, Build, Multiply Workbook

    62-page PDF that walks you through running the Method on your own CX operation. Worksheets included.

    Playbook · 62-page PDF

    Coming Soon

    08
    Coming Soon
    Course$149

    The 90-Day AI Playbook

    Eight modules. The exact sequence we run inside $75K+ engagements, stripped down for self-paced operators.

    Course · 8 modules · ~6 hrs
    Coming Soon
    Template$49

    CX Vendor Evaluation Scorecard

    Twenty-three weighted criteria across cost, deployment time, integration depth, and CSM quality.

    Template · Notion + Sheets
    Coming Soon
    Template$129

    The Implementation Audit Kit

    The exact audit we run in week one of a Sprint. Find what's broken before you spend on what isn't.

    Template bundle · 9 docs
    Coming Soon
    FreeFree

    Ticket Deflection ROI Calculator

    Plug in volume, AHT, and burdened cost. Get the dollar figure your CFO wants before any AI conversation.

    Template · Sheets
    Coming Soon
    Playbook$59

    The Agent Buy-In Playbook

    How to roll out AI without your top three agents quietly killing it in week three.

    Playbook · 34 pages
    Coming Soon
    Template$39

    CX Metrics That Actually Move Money

    Eleven metrics linked directly to retention, expansion, and CAC. Cut the vanity dashboard.

    Template · Sheets + Looker
    Coming Soon
    FreeFree

    The Boring AI Stack

    Field report on the three-tool stack we deploy 80% of the time. No agents. No swarms.

    Field report · 18 pages, free
    Coming Soon
    Playbook$89

    The Procurement Weapon

    A vendor-call script plus the scorecard. Walk into the next demo armed.

    Playbook + Template · 22 pages
    ● On the House

    Three frameworks. Free. Forever.

    Ticket Deflection ROI
    The CFO-ready model
    Boring AI Stack
    What we ship 80% of the time
    Implementation Audit Lite
    Run it on a Tuesday
    The Workbook · $79✦Useful AI Over Hype AI✦62 Pages. 13 Worksheets.✦Augment, Don't Replace✦Lead Humans, Not Bots✦Built by an Operator✦No Money From Vendors✦Run It On A Tuesday✦Sharper Team, Not Smaller✦The Workbook · $79✦Useful AI Over Hype AI✦62 Pages. 13 Worksheets.✦Augment, Don't Replace✦Lead Humans, Not Bots✦Built by an Operator✦No Money From Vendors✦Run It On A Tuesday✦Sharper Team, Not Smaller✦The Workbook · $79✦Useful AI Over Hype AI✦62 Pages. 13 Worksheets.✦Augment, Don't Replace✦Lead Humans, Not Bots✦Built by an Operator✦No Money From Vendors✦Run It On A Tuesday✦Sharper Team, Not Smaller✦The Workbook · $79✦Useful AI Over Hype AI✦62 Pages. 13 Worksheets.✦Augment, Don't Replace✦Lead Humans, Not Bots✦Built by an Operator✦No Money From Vendors✦Run It On A Tuesday✦Sharper Team, Not Smaller✦